Hotel Directory

Dear Guest,
It is with great pleasure that we welcome you to “Philippos” Hotel. For your best service during your stay, the hotel services guide gives you a thorough picture of all the facilities and services available at our hotel. For additional questions or clarifications please contact the Reception.

The management and staff wish you a pleasant stay!

 

Reception

The reception is at your disposal and available 24 hours a day. If you wish to contact reception by phone, dial 100.

Card – Room Key

On arrival you will receive a key card, which represents your personal ID card. Attention: Please leave the card at the reception every time you leave hotel premises (for security reasons).

Parking

The hotel offers free outdoor parking. For your best service you should 1) Park rationally, 2) Always lock your vehicle 3) State the registration number of your vehicle during check-in.

Room Service

We offer in-room breakfast (upon request), any selection from the Cafe-Bar menu and food from the restaurant and Pool Bar snack menu (during the summer months). We strive to treat you in your room just as we would in the dining room so you can enjoy what you ordered.
It should be noted that for breakfast there is a surcharge of €3.00/per person.

Internet

Free Wi-Fi internet access is available throughout the hotel.

In-Room Services

In case you find that the number of pillows is insufficient or you need extra amenities in your room such as shampoo, soap, etc., contact the reception (100).

Do not Disturb/ Please Clean the Room

There is a double-sided card on the back of the door. When you wish your room cleaned, please hang the card on the outside handle of your door, facing the “make my room” side. In case you wish to not be disturbed, we suggest you hang the card on the side that says “Do not disturb”.

Wake-up Call

Please contact reception (100) to schedule this additional service, should you wish to have a wake-up call.

First Aid & Medical Aid

In case of injury, our reception will help you with the medical first-aid kit. In addition, there are pharmacies near to our hotel in case you need advice or medication, which we will order for you. If you need help during the hours when the pharmacies are closed, our staff will be happy to help you
find a service. In case of a serious situation, please notify the reception.

Hotel Towels

Guests are kindly requested not to use the hotel’s white bath towels and bathrobes in the pool. Pool towels are available for all guests free of charge. We inform you that in case of loss, you will have to pay the relevant price.

Taxi

The reception staff can arrange a taxi call directly or make an appointment with the taxi stand, at the time and date you wish. For more information, contact reception (100).

Laundry & Ironing Services

We want you to feel at home, so we offer a laundry & ironing service upon request. You can find our hotel’s special laundry bag in your room closet or get it from Reception. The fee is per bag of laundry and amounts to €20.00.

Rules of operation of the pool

Hours of Operation: 9 a.m. to 7:00 p.m.. To avoid injury, diving is not allowed. Please read the instructions on the board in the pool area before use. Children under the age of 17 must be supervised at all times by an adult in the pool and its wider surroundings. Caution: Do not swim at night and after eating or drinking.

Smoking

In order to ensure a healthy environment for everyone, smoking and vaping are not allowed inside the rooms as well as in all internal common areas of the hotel. Therefore, we draw your attention not to smoke inside the room but only on your balcony, making use of the ashtray provided in your room. Smoking in unauthorized areas may result in a fine.

Partying

For the safety of the guests as well as the protection of the hotel, social gatherings (parties) are not allowed inside the rooms. In case of non-compliance and after a written warning, you will be asked to leave the hotel without refund.

Pets

According to our Hotel’s Policy, pets are welcome in the allocated pet friendly rooms.
Dogs and cats up to 10kg (/ 1 pet per room) are allowed, provided the hotel has been informed prior to arrival. However, pets should not be left in the rooms alone and unsupervised, as a member of staff may need to enter the room.
Owners are responsible for repairing any damage caused to the hotel by their pets. Please ensure that your pets do not disturb other hotel guests. Furthermore, in order to ensure our smooth operation, respecting our other customers (who might have phobias, allergies and/or a negative attitude), it is recommended to use only the rear internal stairs and not the elevator, while pets are not allowed in the room where breakfast is served.

Fire Safety

The hotel is protected by fire extinguishing systems, in accordance with greek legislation. We ensure the necessary safety and precaution requirements by providing effective smoke detectors and fire extinguishers, as your safety is of the highest priority.

Conference space

The hotel has a well-equipped conference room and event hall that offers the possibility of organizing conferences, receptions, banquets and meetings. Alexandros hall, configured in various ways depending on the occasion and the needs of the event it hosts, guarantees the success of every event.

Luggage

The reception will help you store your luggage if you want to spend more time in the area before you leave, in our hotel’s designated luggage room.

Elevator

The hotel has one (1) elevator that connects the ground floor with all floors. We ask you to respect the weight limit and make proper use, on the one hand for your own safety, on the other hand for the correct operation of the lift. For safety reasons, please do not allow children under the age of 12 to use the elevator without an accompanying adult.

Damages

In the event of damage to the room or its wider area, due to fraud or negligence, the hotel reserves the right to charge the amount of the damage suffered, including damage due to interruption of its activities. In case the customer has not paid by credit/debit card but in cash or in another way, the hotel will demand immediate payment of the amount of the damage suffered by the customer, otherwise, it reserves all its legal rights.
In the event that you notice any damage to your room or any of the hotel facilities, please inform the front desk so they can ask the maintenance staff to take appropriate action.

Force majeure

The hotel does not bear any responsibility in the event that it cannot fulfill its obligations to the guest, in whole or in part, due to cases of force majeure (indicatively strikes, floods, or acts of God).

Lost

Any found, unclaimed property is turned over to Reception. Our staff will make every effort to contact the owner if there is an email address, phone number, or address on the item and are responsible for keeping found items safe for up to one month. Items will be returned to the rightful owner upon presentation of reasonable proof of ownership.

Limitation of Liability

Each room has a personal safe. The safety deposit box is a facility provided by our hotel to all guests to keep your valuables and important documents safe during your stay at the hotel. Each guest is responsible, throughout their stay at the hotel, for keeping their personal belongings (valuables, money, etc.) in a safe place. In case of loss of items, which have not been declared at the reception, the management and staff of the hotel bear no responsibility.

Hazard Exits

In the event of an emergency, the emergency exits are listed in all the hotel’s common areas, departments and corridors, as well as in your room. Follow the instructions carefully. Do not use the elevators in an emergency.

CONCIERGE SERVICES

Tours & Guides

The reception will help you with all the necessary information, including useful maps and tickets, about the beauties and attractions of our wider area, as well as provide you with information about specialized guides for private tours, if you wish it.

Spa

Enjoy a wide range of body, face, and beauty treatments in the peaceful and relaxing environment provided by our hotel’s partner beauty center, CLAIRE BEAUTY SPA, at preferential prices specially designed for our customers.